naturstroum pro

The real green electricity

Our base rate is 100% green

naturstroum is our professional customer’s favourite. As an independent institute certifies our electricity, our customers know that they use genuine green electricity.

Thanks to naturstroum, since 2011, all of our customers have enjoyed using green electricity. Since then, we have been supplying small business with 100% green energy. Even with our basic tariff you get renewable energy produced in Europe.

Details of your naturstroum pro simulation

Energy price:
774.24
Monthly premium:
60.00
Connect discount:
- 30.00
Network usage fees:
300.00
Monthly network access fee:
181.92
Compensation mechanism:
-462.00
Tax on consumption:
4.00
Total excl. VAT:
828.16
VAT 8%:
66.25
Total incl. VAT:
894.41

*Price calculated with the connect discount for a consumption of 4000 kWh/year as of 18/04/2024.

Calculate your personal cost

Enter your consumption here and find a cost adjusted to your consumption on the table and graph on this page.

Your personalized naturstroum pro offer:

894.41 €/yaer

Energy
774.24
Grid
481.92
Tax
-391.75

Distribution

Your energy invoice is split into several components: the energy price itself, the network charges and various taxes.

naturstroum, l’électricité verte certifiée

Nous sommes le seul fournisseur au Luxembourg à faire examiner nos produits d’électricité verte de fond en comble chaque année, et ce par un institut indépendant.

C’est pourquoi vous pouvez être assuré que vous profitez chez vous d’une énergie issue de sources renouvelables, de haute qualité et réellement verte car le certificat TÜV vous garantit l’origine verte de votre électricité. Et comme nous contrôlons notre produit premium en permanence, naturstroum reste constamment durable.

Nous croyons en l’avenir

C’est pourquoi nous nous engageons pour la transition énergétique. Engagez-vous avec nous pour l’environnement en utilisant notre électricité verte de manière efficace : nous vous aidons à réduire vos coûts énergétiques et à employer l’énergie de manière responsable.

Vous souhaitez en faire plus pour l’environnement ? Notre produit premium nova naturstroum vous permet de soutenir la production d’énergies renouvelables au Grand-Duché. Découvrez notre offre d’énergie verte régionale.

Documents and forms

Why is the professional tariff applied to “common” household usage?

“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.

The public lighting system is not working. Whom should I contact?

Public lighting of byroads is the responsibility of the administration of the local commune.The lighting of the State roads system is the responsibility of the Roads and Bridges Public Lighting Service (Eclairage Public de l’Administration des Ponts et Chaussées). If you wish to report malfunctions in the public lighting system, contact the administration of the local commune, which will pass on your complaint to the proper service.

What does the fee for metering and billing include?

Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.

What are single tariffs and dual tariffs?

Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.

For the dual tariff:

  • a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
  • and a lower price at night (22:00 to 06:00) will be billed.

This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.

For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.

What should I do in the event of an electrical power outage or a breakdown?

First, ensure that the outage has not been caused by a problem in your domestic wiring system, e.g., a fuse or a tripped differential circuit-breaker.

Then attempt to ascertain if the breakdown has affected several rooms. If this is the case, use the free phone number 8002-9900.

The network manager will send a unit to fix the power outage as soon as possible.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

You are a individual? Find an answer to your needs:
SEE OUR OFFERS FOR INDIVIDUALS

How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.