nova naturstroum pro

Regional green electricity

Our premium product is regional

nova naturstroum is our premium electricity. As an independent institute certifies our electricity, our customers know that they use high quality regional green electricity.

nova naturstroum is produced regionally in Europe by solar, wind and hydro power as well as biomass. By using only renewable energy from young and technically advanced power plants, we act in the sense of the environment and supply you with electricity of the highest quality. Join us in thinking about Luxembourg’s future and opt for our regional green electricity.

Details of your nova naturstroum pro simulation

Energy price:
Monthly premium:
Connect discount:
- 30.00
Network usage fees:
Monthly network access fee:
Compensation mechanism:
Tax on consumption:
Total excl. VAT:
VAT 8%:
Total incl. VAT:

*Price calculated with the connect discount for a consumption of 4000 kWh/year as of 18/04/2024.

Calculate your personal cost

Enter your consumption here and find a cost adjusted to your consumption on the table and graph on this page.

Your personalized nova naturstroum home offer:

909.53 €/year



Your energy invoice is split into several components: the energy price itself, the network charges and various taxes.

Luxembourg, the region and Europe

Our premium electricity is 100% European. As a nova naturstroum customer, your electricity is produced to various degrees in Luxembourg, the region and other European countries. The electricity for you and your home is powered by the sun, wind, water as well as biomass.

nova naturstroum, l’énergie verte régionale certifiée

Nous sommes le seul fournisseur au Luxembourg à faire examiner nos produits d’électricité verte de fond en comble chaque année, et ce par un institut indépendant.

C’est pourquoi vous pouvez être assuré que vous profitez chez vous d’une énergie issue de sources renouvelables, de haute qualité et réellement verte car le certificat TÜV vous garantit l’origine verte et régionale de votre électricité. Et comme nous contrôlons notre produit premium en permanence, nova naturstroum reste constamment durable.

Ensemble pour l’avenir

L’avenir est entre nos mains. Aujourd’hui plus que jamais, l’utilisation responsable de l’énergie doit faire partie de nos priorités. C’est pourquoi Steinergy soutient la transition énergétique. Engagez-vous avec nous pour l’environnement en utilisant notre électricité verte régionale et en économisant de l’énergie : nous vous aidons à réduire vos coûts énergétiques et à employer l’énergie de manière responsable.

Grâce au fonds nova naturstroum, nous promouvons vos projets d’énergies renouvelables et vous soutenons dans l’utilisation de ces énergies chez vous ainsi que dans l’amélioration de votre performance énergétique. En tant que client particulier, Steinergy vous fait bénéficier de primes intéressantes pour ces projets !

Documents and forms

Why is the professional tariff applied to “common” household usage?

“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.

The public lighting system is not working. Whom should I contact?

Public lighting of byroads is the responsibility of the administration of the local commune.The lighting of the State roads system is the responsibility of the Roads and Bridges Public Lighting Service (Eclairage Public de l’Administration des Ponts et Chaussées). If you wish to report malfunctions in the public lighting system, contact the administration of the local commune, which will pass on your complaint to the proper service.

What does the fee for metering and billing include?

Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.

What are single tariffs and dual tariffs?

Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.

For the dual tariff:

  • a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
  • and a lower price at night (22:00 to 06:00) will be billed.

This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.

For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.

What should I do in the event of an electrical power outage or a breakdown?

First, ensure that the outage has not been caused by a problem in your domestic wiring system, e.g., a fuse or a tripped differential circuit-breaker.

Then attempt to ascertain if the breakdown has affected several rooms. If this is the case, use the free phone number 8002-9900.

The network manager will send a unit to fix the power outage as soon as possible.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

You are a individual? Find an answer to your needs:

How can I find out about my consumption?

If you have a account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.