Contact

Would you like to contact us?

We recommend that our existing customers use the my.steinergy.lu customer portal. This way, your request is directly linked to your account and we can help you more quickly.

You can also take a look at our “Frequently asked questions“. In most cases, you will find an answer to your query there.

Contact form

To best help you, please select your topic first.

In response to your request

For a quick answer to your question, please visit our FAQ.

In response to your request

To become a Steinergy customer, please use our dedicated online form Becoming-a-customer.

In response to your request

We recommend that our existing customers use the customer portal my.steinergy.lu.
If you don't have an account, you can also use our move form move.steinergy.lu.

In response to your request

Please contact us at +352 2737 6632.

In response to your request

Thanks for checking out our FAQs.

In response to your request

We invite you to consult the "Understanding my invoice" page, which explains in detail all the elements included in our invoices. If you haven't found the answer to your question, please fill in the form below.

In response to your request

We recommend that our customers use the customer portal my.steinergy.lu.
If you don't have an account, you can complete the form.

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New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

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How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.