Frequently Asked Questions

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Do you have a question? We have the answer to almost everything.

Moving house, renewable energy, bills, procedures, mobility, premiums: you have many questions. In order to save you a lot of time, you will find all the answers to your questions here.

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New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Steinergy customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Steinergy customer? Take all the necessary steps in your customer area.

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How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.